Thank you for choosing OODIOO! Here are answers to some frequently asked questions to help you learn more about our products, ordering process, and services.
What is included with this light?
Please check the product images and Specifications section for the exact components included with this model. Decorative bulbs, tools, and additional accessories are not included unless specifically stated.
Is the bulb included?
Bulb inclusion varies by product. Please refer to the Specifications section on this page for bulb type, base, wattage, and inclusion details.
Is professional installation recommended?
Yes. For safety and proper operation, hardwired lighting should be installed by a qualified electrician and in accordance with local electrical codes.
Can the hanging height be adjusted?
Many pendant lights and chandeliers include an adjustable cord, chain, or downrod. Please check the product dimensions and specifications for the adjustment range of this model.
How long will my order take to arrive?
Orders require 1–14 business days for handling, followed by an estimated 14–28 business days in transit. You will receive tracking information once your order ships.
View our Shipping Policy
Can I change or cancel my order?
You may request a cancellation or modification within 24 hours of placing your order.
View our Refund Policy
What is your return policy?
You may request a return within 14 days of delivery. The item must be unused, in resalable condition, and returned in its original packaging with all accessories.
View our Refund Policy
What should I do if my item arrives damaged?
Contact support@oodioo.com within 48 hours of delivery and before installation. Include your order number, photos or video showing the issue, and photos of the shipping packaging.
Please keep all original packaging until the issue has been resolved. Depending on the issue, we may provide a replacement part or another appropriate solution.
View our Refund Policy
What payment methods do you accept?
All payments are processed in USD. We accept PayPal and major credit cards. Full payment is required when the order is placed.
View our Payment Policy
Does this product include a warranty?
Most OODIOO products include a two-year limited warranty covering eligible manufacturing defects. Warranty periods may differ for rechargeable lamps, LED light sources, and drivers.
View our Refund Policy
