Thank you for your attention and support to Oodioo! Here are some frequently asked questions and their answers, hoping to help you better understand our services:
A. What are the delivery fees?
We offer free shipping for all orders on our website.
B. Do you provide returns?
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
C. What are the payment options?
Accepted payment methods are PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Cartes Bancaires, Maestro, UnionPay, and Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.
D. How to cancel or modify an order?
After purchase, customers have 24 hours to request a cancellation, and we will gladly refund you the full amount. After this point, your order has gone into production and cannot be changed, except for the shipping address.
We can still correct/change your shipping address before we ship it.
Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team; we will be happy to help you!
E. How many days do customers have to return a product?
We have a 30-day return policy, and customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
F. How much is the restocking fee?
We do not charge a restocking fee on returns.
G. Return method?
Your option to send us your return: By Mail
Questions:
Questions about the payment method should be sent to us at support@oodioo.com or call us at +1 217-610-6984.
Thanks!