Thank you for your attention and support to Oodioo! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

A. What are the delivery fees?

We offer free shipping for all orders on our website.

B. Do you provide returns?

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

C. What are the payment options?

Accepted payment methods are PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Cartes Bancaires, Maestro, UnionPay, and Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.

D. How to cancel or modify an order?

After purchase, customers have 24 hours to request a cancellation, and we will gladly refund you the full amount. After this point, your order has gone into production and cannot be changed, except for the shipping address.

We can still correct/change your shipping address before we ship it.

Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team; we will be happy to help you!

E. How many days do customers have to return a product?

We have a 30-day return policy, and customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

F. How much is the restocking fee?

We do not charge a restocking fee on returns.

G. Return method?

Your option to send us your return: By Mail

Questions:

Questions about the payment method should be sent to us at support@oodioo.com or call us at +1 217-610-6984.

Thanks!

This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. Shipping Cost

Free Shipping On All Orders.

B. Transit, Handling & Order Cut Off Time

Generally, shipments are in transit for 3 – 7 business days (Monday to Friday).

Order cut off time will be 10:00 PM (GMT-06:00) Central Standard Time (Chicago).

Order handling time is 1 – 2 business days (Monday to Friday).

C. Delivery Terms

We use the Standard Shipping to deliver the product.

D. Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

E. What happens after I place an order

You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email support@oodioo.com or call us at +1 2176106984. with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

F. How do I check the status of my order

Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email support@oodioo.com or call us at +1 2176106984. and we will assist you from there.

G. Change of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@oodioo.com or call us at +1 2176106984.

H. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

I. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. 

By placing an order through Oodioo you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.

A. 30-day Return Policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. Return Process

To start a return, you can contact us at support@oodioo.com or call us at +1 2176106984.

If your return is accepted, we’ll provide you a return label to send the product back to our offices as well as instructions on how and where to send your package. The inspection could take around 1-7 business days. After that, you’ll receive a new product. Once we have received the product we will refund the full amount. If items sent back to us without first requesting, the return will not be accepted.

C. Return Method

Your option to send us your return: By Mail

D. Damaged And Wrong Products Or Issues

Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.

E. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at support@oodioo.com or call us at +1 2176106984.

F. How Can You Get Your Return Shipping Label

Defective Product –
Download and Print

Customer Remorse –
Customer Responsibility

G. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@oodioo.com or call us at +1 2176106984.